Sensing potential in the market, this company wanted to expand its service offering by developing a new disability insurance case management software and adding value to it for resale to its own customers. Wanting to surround itself with trusted partners renowned for their “openness” and “ensuring” themselves “on top” of having results that lived up to their expectations, the company spontaneously turned to BeWave for this project! On the one hand, BeWave’s team of specialists had repeatedly demonstrated their ability to design Web technologies that would contribute to the success of a new product. On the other hand, the customer had neither the time, nor the in-house resources, nor sufficient mastery of the Web to stay ahead of the curve, stand out from the competition and conquer a new market on its own. There were, however, a number of challenges. Firstly, this technological solution had to be able to handle files from start to finish, from the claim to the payment of claims. The system also had to be accessible to everyone working on customer files, which meant that documents had to be editable online and in real time (adding notes, documents, etc.).